Contact

Contact us

Get in touch with us

Renew Community Standard

To contact Renew, please send us a message using the form below.

We are currently experiencing a very high number of membership enquiries and requests for our expert advisory services. There is currently a 3 week wait for our advice and energy consultations. We are trying to respond to all other enquiries within 7 to 10 working days.

At Renew, we appreciate positive and constructive feedback. When contacting Renew, we ask you communicate with respect and courtesy at all times to help us build a strong community network.

If you have a complaint, please outline your situation clearly. Our staff work hard to resolve challenges you’re experiencing and improve the experience of our services. We are not perfect, but we are continuously improving.

We reserve the right not to respond to calls or messages that are rude or aggressive toward staff, contain personal attacks, offensive or discriminatory language or jokes, or deliberate attempts to misinform, distort facts, provoke or misrepresent the opinions of others.

Enquiry form

Phone

Give our office a call on +61 (03) 9639 1500

Our phones are open Tuesdays, Wednesdays and Thursdays 10am to 4pm.

If you reach our voicemail, please leave a message with your return phone number. Our staff may be on another call.

Mail

Send us mail at PO Box 181, Northcote, VIC, 3070

Office

We are based on Wurundjeri Country, in Melbourne, Victoria. All our staff are currently working from home due to pandemic restrictions.

Outside of these restrictions, our office is at Our Community House, 552 Victoria Street, North Melbourne.